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      JOB DESCRIPTION:

      • Identify and assess customers’ needs to achieve satisfaction.
      • Build sustainable relationships and trust with customer accounts through open and interactive communication.
      • Provide accurate, valid and complete information.
      • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents.
      • Follow communication procedures, guidelines and policies.
      • Take the extra mile to engage customers.
      • Other duties assigned.

      JOB REQUIREMENTS:

      • Candidate must possess at least Bachelor’s/College Degree in Business Studies/Administration/Management, Marketing, Mass Communications, Psychology or equivalent.
      • At least 2 Year(s) of working experience specializing in customer service.
      • Customer orientation and ability to adapt/respond to different types of characters.
      • Has good communication and presentation skills.
      • Ability to multi-task, prioritize, and manage time effectively.
      • Preferably with Telco / BPO experience.
      • Willing to start immediately.
      • Full time positions available.
      • Fresh graduates are welcome to apply.

      Job Application Form

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      白小姐四肖选一肖期期准